Privacy Policy

Effective Date: October 7, 2026 | Last Updated: October 7, 2026

At Perfect Pools CT ("Perfect Pools," "we," "us," or "our"), your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, protect, and handle your personal information when you visit our website at ppoolsct.com, request a quote, schedule service, or communicate with us via phone, email, or Short Message Service (SMS) text messaging.

We provide residential and commercial swimming pool and hot tub maintenance, repair, opening, and closing services throughout Fairfield County, Connecticut and Westchester County, New York. By accessing our website or utilizing our services, you acknowledge the terms described in this Privacy Policy.

1. Important SMS & Mobile Messaging Privacy Disclosures

When you provide your mobile phone number to Perfect Pools CT (via web form, text message, telephone, or service request), you may opt in to receive text messages relating to your pool service. These messages include:

• Service Appointment Alerts: Booking confirmations, reminder notices, and day-of appointment status.
• Technician Arrival Updates: Real-time notifications when a service technician is dispatched or on the way to your property.
• Estimates & Quotes: Delivery of requested service estimates, water test results, and equipment inspection summaries.
• Seasonal Pool Advisories: Important seasonal notices regarding pool opening deadlines, winterization schedules, and severe freeze/weather warnings.
• Customer Support: Direct two-way messaging to answer your pool maintenance questions.

Voluntary Consent: Consent to receive SMS text messages is strictly voluntary and is not required as a condition of purchasing any goods, services, or estimates from Perfect Pools CT.

Message & Data Rates: Message and data rates may apply depending on your wireless service provider and mobile plan.

Message Frequency: Message frequency varies depending on your active service schedule and inquiries (typically 2 to 4 messages per month during active pool season, plus appointment-specific alerts during scheduled service visits).

Opting Out (STOP): You can cancel SMS messages at any time. Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to (203) 424-1258 or reply directly to any text message. You will receive a single confirmation text confirming your cancellation, and no further messages will be sent to your mobile device.

Support & Help (HELP): If you experience any issues or need assistance, reply HELP to any message, text HELP to (203) 424-1258, call us at (203) 424-1258, or email us at [email protected].

Carrier Liability: Wireless carriers (including AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed or undelivered messages.

2. Information We Collect

We collect information to provide high-quality pool care services and communicate effectively with our customers. The categories of personal information we collect include:

• Contact Information: Your first and last name, email address, mobile phone number, landline telephone number, and billing/mailing address.
• Property & Pool Details: Service address, gate or property access codes provided for technician entry, pool type (in-ground, above-ground), sanitizer system (salt, chlorine, mineral), equipment specifications (filter, pump, heater, cover), and service history.
• Service Requests & Correspondence: Notes from quote requests, customer support conversations, email threads, SMS chat logs, and telephone inquiries.
• Consent Records: Records of your consent to receive SMS communications or marketing emails, including timestamps and the method of opt-in.
• Website Usage & Technical Data: When you navigate our website, our servers and analytics tools may collect IP addresses, browser types, device identifiers, referring URLs, pages viewed, and session duration.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

• Scheduling, dispatching, and executing pool opening, closing, weekly cleaning, chemical balancing, and equipment repair services.
• Preparing and sending requested pool service quotes, contracts, and invoices.
• Sending operational SMS notifications, arrival windows, and appointment confirmations.
• Responding promptly to customer questions, emergency repair requests, and feedback.
• Maintaining customer service history and equipment warranty/repair records.
• Ensuring the technical security, integrity, and performance of our website.
• Complying with applicable legal, tax, accounting, and regulatory obligations.

4. Sharing and Disclosure of Information

We do not sell, rent, lease, or trade your personal information to third parties.

We may share personal information only under the following limited circumstances:

• Service Providers: We may share data with vetted third-party vendors who provide operational support, such as web hosting (Bluehost), site security (Cloudflare), email delivery, and customer relationship management. These providers are bound by strict contractual confidentiality agreements and are permitted to use your data solely to deliver services to Perfect Pools CT. As noted above, mobile originator opt-in data and consent are strictly excluded and never shared with third parties.
• Legal Compliance: We may disclose information if required to do so by law, subpoena, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our legal rights, property, or safety.
• Business Transfers: If Perfect Pools CT merges with, is acquired by, or sells assets to another entity, customer records may be transferred as part of the business assets, subject to the protections of this Privacy Policy.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance browsing experience, maintain session state, protect forms with Cloudflare Turnstile anti-spam verification, and analyze aggregate traffic using Google Analytics. You can adjust your browser settings to refuse cookies or notify you when cookies are placed. For a detailed breakdown of specific cookies used on ppoolsct.com, please review our Cookie Policy.

6. Data Security & Retention

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, or disclosure. All data transmissions on ppoolsct.com are encrypted using Transport Layer Security (TLS/HTTPS).

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing pool services, maintain warranty and business records, and satisfy applicable statutory retention requirements.

7. Your Privacy Rights

Residents of Connecticut (under the Connecticut Data Privacy Act – CTDPA), New York, and other states have specific privacy rights regarding their personal data, including:

• Right to Know & Access: You may request confirmation of whether we process your personal data and access a copy of the specific information collected.
• Right to Correct: You may request that we rectify inaccurate or incomplete personal information.
• Right to Delete: You may request the deletion of personal information we have collected, subject to legal or transactional retention exceptions.
• Right to Opt Out: You may opt out of SMS messaging at any time by texting STOP to (203) 424-1258, or opt out of promotional emails using the unsubscribe link.
• Non-Discrimination: We will never discriminate against you, deny services, or alter pricing because you exercised your statutory privacy rights.

To exercise any of these rights, please contact us at [email protected] or call (203) 424-1258. We respond to verified requests within the timeframes mandated by applicable state law.

8. Children’s Privacy

Our website and services are intended solely for property owners and adult customers. We do not knowingly solicit or collect personal information from individuals under 18 years of age. If we learn that personal data of a minor has been collected without parental consent, we will promptly delete it.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. When updates are published, the "Last Updated" date at the top of this page will be revised. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy, our SMS messaging practices, or how your personal information is handled, please contact us:

Perfect Pools CT
Service Area: Fairfield County, CT & Westchester County, NY
Phone: (203) 424-1258
Email: [email protected]
Website: ppoolsct.com
Terms of Service: ppoolsct.com/terms
SMS Opt-In Information: ppoolsct.com/opt-in